Back office support
Insurance Claiming Processing
Built to outperform industry standards
Secure, Compliant Facilities
Our redundant power and internet connections assure continuity. We also keep our facilities compliant with OSHS and consumer data protection laws.
Guaranteed Data Protection
All our facilities are compliant with US network security standards and data privacy laws. Access to equipment is limited, network usage is monitored and only authorized portable storage devices are allowed.
Flexibility to Scale Your Team
Scale your team up or down depending on your needs - such as seasonal variance. Add skills as needed, based on your evolving needs.
We offer clear, transparent communication in everything we do. Communicate and coordinate directly with your team's lead agent on daily and weekly performance. Review your agents on a quarterly basis to ensure continuous improvement.
Back-office support, by industry
Our custom services are tailored to your needs. Here are a few examples of back-office support services, by industry, that FTO can take off your plate.
Appraisal report writing
Property data acquisition
Property listing management
Design proof production
Health Care Management
Medical records management
eCommerce and Logistics
Remote inventory management
Email and chat support for vendors and suppliers
Insurance & Claims
Bookkeeping A/P & A/R processing
Nonprofits and Education
Ready to get an outperforming team now?
How it works
Define the work
Our staff do anything with a computer, and an internet connection.
Select a template and customize as you need. Once we understand the workflow, time to completion, turn-around time, etc. we’ll get you a price.
Assemble and train
Once we understand the work and skill sets needed, we’ll assemble your team. Training can take anywhere from 5 to 30 days , depending on team size and task complexity.
Keeping lines of communication open is paramount; your team reports to you on a daily or weekly basis and goes through regular reviews.
Optimize and scale
You’ll have our operations manager and the QA and Compliance team on your side to help optimize your workforce. The hiring and onboarding process for new agents is streamlined, which means you’re able to quickly scale and integrate workflow changes.
VP of Operations, ProctorU