Lendr is a small business financing platform based in Chicago that helps entrepreneurs find and apply for business loans.
Lendr’s proprietary software platform allows agents to process loans in a secure environment. The agent team is divided into two sets – one focused on submitting deals while the other processes loans. However, there are many days when one team is so inundated the work piles up. This only worsens when an agent is out, and it’s difficult to catch up.
.Cross training to the rescue! All agents, FTO included, underwent training in factoring loans and deals submissions.
This method paid off. Now, whenever deals start piling up, FTO agents - in collaboration with a few internal members of the factoring team 0 are able to quickly step in and make sure to ease backlog concerns.
Since everyone knows each other’s processes, this is a seamless transition and all agents are ready to lend each other a helping hand
Top staff, dedicated to your success
Our people become your people. FTO's award-winning call centers help teams get more done in these areas:
By phone, email, chat or text — our agents resolve 98% of customer calls on first contact.
Billing, payments, bookkeeping, data entry, transcription and insurance claim processing with the industry’s lowest error rate (<0.6% on average).
Lead generation, appointment setting, and related data entry can help your sales team connect with qualified leads.
Technical support for customers or employees, with an option to refer complex issues to a US-based call center.
Claims processing and management, including filling missing information, data validation, and justification