Your agents engage with your consumers through chat, email, phone, and text with up to 98% first contact resolution rate. Their work hours overlap with yours, so you’re assured of business continuity and uninterrupted customer service.
You’ll have agents who have a diverse set of skills to handle business processes that are unique to your business. They can pretty much do anything as long as it requires a computer, an internet connection, and a brain.
Your agents provide desktop support and tech support to both B2B and B2C users of SaaS platforms, managed IT services, and mobile or desktop apps.
Capture, clean, organize, and analyze data to produce meaningful results. The process flow of managing your data is regularly evaluated and improved by quality auditors.
SECURE, COMPLIANT FACILITIES
Continuity in your operations is assured because of our redundant power and internet connections. We keep our facilities compliant with OSHS and consumer data protection laws. Each account has a dedicated work area. Biometric devices and auto-locking doors bar unauthorized persons from entering the production areas. Guards are stationed at the main entrance and on every floor 24/7.
GUARANTEED DATA PROTECTION
Our facilities are compliant with U.S. network security standards and data privacy laws. Access to equipment is limited, network usage is monitored, and only authorized portable storage devices are allowed.
MANAGED SCALABLE TEAMS
Scale your team up or down depending on your needs. Communicate and coordinate directly with your team’s lead agent regarding their daily and weekly performance. Review your agents on a quarterly basis to ensure continuous improvement.
HOLISTIC LEARNING AND DEVELOPMENT
Your agents are motivated to improve their English Proficiency skills because they are invested in doing their jobs well. Through a wide range of learning and development programs, your agents develop soft skills, such as client management and customer service, as well as essential life skills that will propel them from wage earners to capital owners.
DEFINE THE WORK
Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. We’re experienced in lots of different types of work. Select a template and customize as you need. Once we understand the workflow, time to completion, turn-around time, etc. that’s when we’ll get you a price.
ASSEMBLE AND TRAIN
Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks. Keeping lines of communication open is paramount; your team reports to you on a daily or weekly basis and goes through regular reviews.
OPTIMIZE AND SCALE
You’ll have our operations manager and the QA and Compliance team on your side to help you optimize your workforce. The hiring and onboarding process for new agents has been streamlined, which means you’re able to quickly scale and integrate changes to your workflow in no time.