You dream it,
we implement it
Fair Trade Outsourcing (FTO) is a proven outsourcing partner helping leading brands get more done with dedicated staff around the globe.
120% fewer errors, 20% higher productivity than industry average.
Clear point of contact with lightning-fast response times.
Secure and compliant facilities with guaranteed data protection.
Top staff, dedicated to your success
Our people become your people. FTO's award-winning call centers help teams get more done in these areas:
By phone, email, chat or text — our agents resolve 98% of customer calls on first contact.
Billing, payments, bookkeeping, data entry, transcription and insurance claim processing with the industry’s lowest error rate (<0.6% on average).
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Lead generation, appointment setting, and related data entry can help your sales team connect with qualified leads.
Technical support for customers or employees, with an option to refer complex issues to a US-based call center.
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Claims processing and management, including filling missing information, data validation, and justification
Not sure what outsourcing you need?
Is FTO the right outsourcing partner to help your team scale?
Help your organization get more things done—with 120% fewer errors and 20% more productivity—all while making a social impact.
McAllen, Texas
Guadalajara, Mexico
Accra, Ghana
Iloilo, Philippines
Davao, Philippines
A world of talent
at your fingertips
While our clients are busy strategizing and serving their customers, we're working across every corner of the map to achieve their goals. We focus on the implementation so you don't have to.
Philadelphia, PA
The FTO Difference
At FTO, we understand the importance of your work and how critical it is to find a partner you can depend on— a partner who can take things off your plate and eliminate recurring concerns about quality and performance.
A Culture of Dependability
We deliver again and again because of one thing: our top-notch internal culture. We boast 20% higher productivity rates than the industry average for outsourcing firms. The proof is in the pudding: 9 out of 10 projects turn into long-lasting business partnerships because we put communication and relationships first.
Flexibility to Scale & Cancel Anytime
With FTO, you’re never locked into a fixed-term contract. We are so confident in our ability to bring you the value you need that we offer you flexibility to scale up and down or even cancel at any time.
How We Do It
The magic happens through a 4-step process to connect, build, fortify, and nurture your work. It is through this process that we can ramp up quickly, from decision to production in just 17 days!
Why Choose FTO
A partner you can rely on to get things done
At FTO, we get things done—and that’s not just an expression. Our productivity rates are 20% higher than the industry average. Our award-winning outsourcing teams have a proven track record. We take things off your plate and eliminate anxiety around implementation and staffing.
Constant communciation
More than 95% of our clients are long-lasting business relationships because we pride ourselves on transparency and adaptability.
Communicate and coordinate directly with your team's lead agent for daily or weekly performance analytics. Review your agents quarterly for continuous improvement.
And when you need to get a hold of us, you’ll have a direct contact with near-instant response times.
A company with real values
In the last 30 years, the global outsourcing industry has lifted millions of people out of poverty. At FTO, our staff retention is the highest in the industry. We pay our staff at or above the living wage, and have a host of programs to promote economic security and prosperity. This low turnover is good for the world, and good for you—it means consistency, with dedicated, experienced agents.
Insights from outsourcing experts.
FTO is a fast-growing outsourcing company. Our experts talk through how FTO consistently outperforms industry benchmarks on productivity and error rates—all while doing the right thing.
Recognized again and again
For delivering simpler, faster, and secure customer support that elevates the customer experience and strengthens satisfaction.
Book a time to talk
See if FTO is the right fit to help your organization get more things done - with fewer errors, greater productivity, and dedicated agents offering unparalleled consistency and communication.