Say “Hello” to
Outsourcing that Outperforms

Fair Trade Outsourcing™ is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.
 
Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana. In the Philippines, we already have four centers with more than a hundred employees in each site.

MISSION

We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.

VISION

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

Our Unique Economic System for Managing Labor Delivers Superior Results for Clients

We build our agents’ capabilities and focus on their social welfare and economic progress. This boosts our agents’ positive mindset that results to a high level of work ownership.

Our Culture Enables Agents to Outperform

SOCIAL WELFARE &
THE AGENT BILL OF RIGHTS

The quality and results we produce are not from the number of “seats” that we have, but from our smart, skilled workers – the “Humans of Fair Trade Outsourcing.”
 
We guarantee a safe work environment, transparency and accountability. We have pioneered programs that make a positive social and economic impact on our agents, their families, and communities.

CAPACITY BUILDING

As an advocate of the Fair Trade Principles, Fair Trade Outsourcing has implemented a Learning and Development Program that seeks to build our agents’ capacities (not just train them), and reward them for working hard to improve their capabilities.

FROM WAGE EARNERS
TO CAPITAL OWNERS

We’re not just looking to hire hundreds of Filipinos to lift them up from poverty. We want to create a new generation of capital owners — entrepreneurs who will have the abilities and resources to invest a part of their earnings as a outsourcing center worker into a small business. This creates an additional income stream that they own, not just work for.

Impact

Our goal is to provide as many people as possible with impact sourcing work that pays up to 3 times the poverty line. We want to move them into the middle-class as soon as possible, and convert them from mere wage earners to capital owners.

Fair Trade Outsourcing™ Leadership

 

The experienced leadership team driving outperforming results.

Mike Dershowitz
Chief Executive Officer

Fair trade entrepreneur, social welfare economist, family man & student of life.

Rosemarie Caponi
Senior Client Manager

Self-motivated, results-oriented client management professional with 20 years diversified client & industry experience.

Paul Gonzaga
Global Director of Impact and Capacity Building

Over 10 years of experience in general marketing management, corporate development, product development, marketing and sales operations, and strategy.

Aldo Zuniga
Director of Operations (MEX)

Over 15 years of call center/BPO experience. Promoted from sales agent to Operations Manager. Worked as a WFM Specialist, then a sales analyst, and later an AI bot trainer.

Ailes Funtanilla
Director of Operations (ProctorU)

More than 10 years of experience in customer service & management in the BPO industry.

Jaypee Zapanta
Associate Director of Implementations

More than 10 years in the BPO industry with a broad range of experiences in customer service, quality assurance, and top-level management. Worked at ePLDT Ventus (now SPiCRM), Transcom, Avatar Technologies, and Global Initiative Business Solutions.

Ralf Lenz
Director of Engineering

20+ years of experience with industry-leading ISP and software companies, with specializations in both information security and systems engineering.

Jo Anne Tan
Human Resource Manager (PH)

More than 10 years of experience in the BPO industry and almost 6 years of experience in Human Resources. BOSH certified.

Johnry Favila
Capacity Building Manager

Navigated his career with agility with over 8 years of overall professional experience in corporate communications, employee engagement, digital marketing, and broadcast media.

Christian Dale Duspar
Technical Support Manager (PH)

Started as an IT Assistant and was promoted twice after 3 years. He oversees the daily performance of computer systems for FTO's Philippine sites.

Marie Claire Ponsaran
Content Marketing Manager

More than 10 years of experience in creating and optimizing web content for various clients. Previously worked as a recruitment and training officer for an IT outsourcing company.

Mike Dershowitz
Chief Executive Officer

Fair trade entrepreneur, social welfare economist, family man & student of life.

Rosemarie Caponi
Senior Client Manager

Self-motivated, results-oriented client management professional with 20 years diversified client & industry experience.

Paul Gonzaga
Global Director of Impact and Capacity Building

Over 10 years of experience in general marketing management, corporate development, product development, marketing and sales operations, and strategy.

Aldo Zuniga
Director of Operations (MEX)

Over 15 years of call center/BPO experience. Promoted from sales agent to Operations Manager. Worked as a WFM Specialist, then a sales analyst, and later an AI bot trainer.

Ailes Funtanilla
Director of Operations (ProctorU)

More than 10 years of experience in customer service & management in the BPO industry.

Jaypee Zapanta
Associate Director of Implementations

More than 10 years in the BPO industry with a broad range of experiences in customer service, quality assurance, and top-level management. Worked at ePLDT Ventus (now SPiCRM), Transcom, Avatar Technologies, and Global Initiative Business Solutions.

Ralf Lenz
Director of Engineering

20+ years of experience with industry-leading ISP and software companies, with specializations in both information security and systems engineering.

Jo Anne Tan
Human Resource Manager (PH)

More than 10 years of experience in the BPO industry and almost 6 years of experience in Human Resources. BOSH certified.

Johnry Favila
Capacity Building Manager

Navigated his career with agility with over 8 years of overall professional experience in corporate communications, employee engagement, digital marketing, and broadcast media.

Christian Dale Duspar
Technical Support Manager (PH)

Started as an IT Assistant and was promoted twice after 3 years. He oversees the daily performance of computer systems for FTO's Philippine sites.

Marie Claire Ponsaran
Content Marketing Manager

More than 10 years of experience in creating and optimizing web content for various clients. Previously worked as a recruitment and training officer for an IT outsourcing company.

Get to know the experienced Philippine professionals and agents working to deliver outperforming results.

Watch a video of our Philippines Service Delivery Center

Humans of Fair Trade Outsourcing

As you maximize your profits with us, you lift thousands of lives out of poverty.

The Fair Trade Outsourcing name and logos with the PlusPlus icon are trademarks owned by Rethink Staffing Inc., a duly registered company d/b/a Fair Trade Outsourcing in the United States, the Philippines and Ghana.