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Say "Hello" to Outsourcing that Outperforms

FTO is a fast-growing global outsourcing company that helps leading companies get more done with: 

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120% fewer errors and 20% higher productivity than the industry average.

A clear point of contact with lighting-fast response times.

Secure, compliant facilities with guaranteed data protection. 

Our promise to our clients:

FTO delivers outsourcing services that go above and beyond. We consistently outperform on quality and error rates.

This is accomplished through stellar internal culture, boasting the lowest turnover rate in the outsourcing industry (1.9% compared to 12% industry average). More consistency equates to more experienced agents, less time spent in ramping up new agents, and better results. On average, we boast 120% fewer errors and 20% higher productivity than the industry average. 

Our promise to our agents:

We firmly believe that the recipe to our success in superior results for our clients comes from valuing our agents - ensuring their safety and improving their economic welfare. 
 
FTO was founded as a double bottom line company. It is our mission to create real value for businesses while reducing poverty and economic insecurity by creating sustainable middle-class employment for our agents around the world.

How we work

We deliver superior outsourcing services - and results - through a 4-step process to connect, build, fortify, and nurture your work.

Connect

Understanding your unique challenges and processes to match you with the right FTO team.

Build

Creating team structure, materials, agent training, and scorecard measurements for success in operations.

Fortify

Symbiotic learning to ensure quality and consistency in all of the work we do.

Nurture

Communicating to foster trust, strengthen relationships, and deliver results you can be proud of.

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Join the
FTO Team

It takes great people to get great results. That's why we hire not only the perfect professionals to begin careers with FTO, but also people who embody our company values.

Our Global Network of FTO Centers

FTO is headquartered in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana. In the Philippines, there are four centers with more than a hundred employees in each site.

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McAllen, Texas

Guadalajara, Mexico

Accra, Ghana

Iloilo, Philippines

Davao, Philippines

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Impact

Our goal is to provide as many people as possible with impact sourcing work that pays up to 3 times above the poverty line. We move agents into the middle class as soon as possible, converting them from wage earners to capital owners.

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Download

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Recognized again and again

For delivering simpler, faster, and more secure customer support that elevates the customer experience and strengthens satisfaction.

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Book a time to talk

See if FTO is the right fit to help your organization get more things done - with fewer error, greater productivity and dedicated agents offering top notch consistency and communication.

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