About

Outsourcing that Outperforms

At Fair Trade Outsourcing, we have a dedicated and well-trained workforce in the Philippines, Ghana, and Mexico to perform a variety of essential customer support and back-office services. Founded in 2016 by Mike Dershowitz, we have grown to over 1,700 employees in seven global delivery centers in four countries, and three continents with more offices to open in the coming years across the globe.
As one of the fastest-growing BPOs in the US, we allow companies to drive optimal results and elevate day-to-day efficiencies by working with a remote team of professionals. Whether it’s taking care of your back-office processes or providing customer support services, our team will come on board quickly and seamlessly provide you with the business support required to grow, advance productivity and drive better customer and business outcomes.

Mission

We are a Fair Trade Outsourcing center company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.

Vision

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

ENPS SCORE SPRING 2022

+68%

Countries of operations

5 Global Delivery centers

8 Active
Clients

30 People
Strong

1,400

Languages Spoken

3
(English , Spanish, French)

Year in
Business

6 Managers Promoted from within

95%

New Employee Referral Rate

69%

2022 Monthly
Attrition

1.2%

Our Unique Economic & Labor System Delivers Superior Results

We have invested in our teams with fair salaries, health insurance, education, and other essentials to help empower a better and healthier life. We build our agent’s capabilities on their social welfare and economic process, helping them reach their potential, have a positive mindset, and create a high level of ownership.
Our unique economic system for managing labor delivers superior results for clients with optimized quality and efficient processes as well as having positive social welfare and economic impact. We pride ourselves on helping reduce global poverty and delivering a safe and positive workplace that provides employees with a high level of work ownership, motivation and recognition.

Building A Positive Culture That Empowers Employees

Social Welfare & The Agent Bill Of Rights

We guarantee a safe work environment for employees with transparency and accountability. We have customized programs that make a positive impact and provide employees with fair salaries, health insurance, education, and other essentials to help them live a better and healthier life.

Capacity Building

As an advocate of the Fair Trade Principles, we have implemented a learning and development program to build employee skills and reward them for working hard to improve their capabilities. By investing in our employees, we are making a real difference in not only their lives but their families and community.

From Wage Earners To Capital Owners

At Fair Trade Outsourcing, we continually have new and great opportunities for our employees to develop their skills and careers and gain new experiences. With endless opportunities, employees can grow into management roles or become a new generational capital owner.

How Fair Trade Outsourcing Makes an Impact

Impact sourcing is part of our corporate mission and objectives to integrate sustainable outsourcing and turn the contact center industry into a driving force of positive social and economic change. Our focus is on creating new jobs that pay nearly three times the poverty rate and encourage more wage earners into becoming capital owners through education programs, entrepreneurship opportunities and financial planning strategies.

Since 2016 we have impacted over 5,650 people, 140 students, 1,00 agents and 4,500 dependents which is expanding at a rapid rate as we open new offices and create greater job opportunities. Around 60% of our agents are the core income to support their families which highlights the positive social and economic impact that we are delivering to help reduce poverty worldwide.

Our Philippines Contact Center

At Fair Trade Outsourcing, we have four contact centers located in the Philippines with more than a hundred employees on each site. Our teams have built a supporting, hard-working, dedicated and agile workplace culture that delivers excellence. Additionally, our teams offer a delightful service experience offering a range of industry specific BPO services.

Our Leadership Team

Our experienced leadership team brings a wealth of experience and insightful contact center knowledge that drives optimal performance outcomes that outperforms. From BPO experience and corporate development to social welfare experience, our leadership team is well equipped to handle any of your back-office or customer support needs. Meet our leadership team below.

Mike Dershowitz

Chief Executive Officer

Fair trade entrepreneur, social welfare economist, family man & student of life.

Stephen Carnavil

Vice President of Information Systems

15+ years in the Information Technology field. Focused on project management, product support, data architecture and developing software solutions.

Diane Johansen

Vice President of Finance and Administration

Diane comes with many years of experience in the finance world, most recently with Logistyx Technologies, where she served as the VP Finance for Global Services and Process Improvement. Prior to that Diane spent 12 years with Wolters Kluwer, a global leader in publishing and information services. Over 12 years Diane primarily worked within the Financial Planning and Analysis function, in progressively advancing roles.

Ailes Funtanilla

Vice President of Delivery and Philippines Country Manager

More than 10 years of experience in customer service and management in the BPO industry.

Paul Gonzaga

Global Director of Impact and Capacity Building

Over 10 years of experience in general marketing management, corporate development, product development, marketing and sales operations and strategy.

Jaypee Zapanta

Director of Implementations and Process Improvement

More than 10 years in the BPO industry with a broad range of experiences in customer service, quality assurance, and top-level management. Worked at ePLDT Ventus (now SPiCRM), Transcom, Avatar Technologies, and Global Initiative Business Solutions.

Dev Vakharia

Director of Information Systems

Solutions-driven IT strategist and visionary experienced in managing all aspects of complex systems, application infrastructure, project/program management, quality assurance testing, team management, budgets, and strategic planning initiatives for multiple facilities and clients.

Ebi Alfred Yankson

West Africa Coordinator

Over 22 years of Experience in Global Administration, and politics, and 12 years of experience in Customer Services. Trained in International Relations, with Governments and other organizations.

Ariel Reyes

Global Director of Operations

Results-driven management executive with over 20 years’ experience in training, development, and project management, including 15 years call center management in high-volume blended operations.

Andres Velarde

Director of Sales

More than 10 years of experience in the call center/BPO industry. Vast experience in the management and control of processes, particularly in schedules, purchases, and payments to suppliers, as well as CRM management and warehouse management (first entries, first outputs).

Diego Hernandez Felix

Global Human Resources Director

Global Human Resources Director with more than 14 years of experience as HR Business Partner, Recruitment, Labor Relations, design of HR models and global strategies.

Speak to a consultant today to build a reliable, productive and dedicated team.