Say “Hello” to
Outsourcing that Outperforms
Fair Trade Outsourcing™ is a fast-growing BPO company and fair trade outsourcing center in the Philippines that provides impact sourcing work for all kinds of businesses.
Our main office is in Philadelphia, Pennsylvania while our service delivery center is in Iloilo City, Philippines.
MISSION
We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.
VISION
We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.
Our Unique Economic System for Managing Labor Delivers Superior Results for Clients
We build our agents’ capabilities and focus on their social welfare and economic progress. This boosts our agents’ positive mindset that results to a high level of work ownership.
Our Culture Enables Agents to Outperform
SOCIAL WELFARE &
THE AGENT BILL OF RIGHTS
The quality and results we produce are not from the number of “seats” that we have, but from our smart, skilled workers – the “Humans of Fair Trade Outsourcing.”
We guarantee a safe work environment, transparency and accountability. We have pioneered programs that make a positive social and economic impact on our agents, their families, and communities.
CAPACITY BUILDING
As an advocate of the Fair Trade Principles, Fair Trade Outsourcing has implemented a Learning and Development Program that seeks to build our agents’ capacities (not just train them), and reward them for working hard to improve their capabilities.
FROM WAGE EARNERS
TO CAPITAL OWNERS
We’re not just looking to hire hundreds of Filipinos to lift them up from poverty. We want to create a new generation of capital owners — entrepreneurs who will have the abilities and resources to invest a part of their earnings as a outsourcing center worker into a small business. This creates an additional income stream that they own, not just work for.
Impact
Our goal is to provide as many people as possible with impact sourcing work that pays up to 3 times the poverty line. We want to move them into the middle-class as soon as possible, and convert them from mere wage earners to capital owners.
Fair Trade Outsourcing™ Leadership
The experienced leadership team driving outperforming results.
Mike Dershowitz
Chief Executive Officer
Fair trade entrepreneur, social welfare economist, family man & student of life.
Rosemarie Caponi
Senior Client Manager
Self-motivated, results-oriented client management professional with 20 years diversified client & industry experience.
Aldo Zuñiga
Director of Operations (MEX)
Over 15 years of call center/BPO experience. Promoted from sales agent to Operations Manager. Worked as a WFM Specialist, then a sales analyst, and later an AI bot trainer.
Ailes Funtanilla
Director of Operations, Iloilo
More than 10 years experience in customer service & management in the BPO industry.
Jaypee Zapanta
Associate Director of Implementations(PH)
More than 10 years in the BPO industry with a broad range of experiences in customer service, quality assurance, and top-level management. Worked at ePLDT Ventus (now SPiCRM), Transcom, Avatar Technologies, and Global Initiative Business Solutions.
Ralf Lenz
Director of Engineering
20+ years experience with industry-leading ISP and software companies, with specializations in both information security and systems engineering
Paul Gonzaga
Director of Impact, Sales and Marketing Support, & Capacity Building (PH)
Over 8 years of experience in general marketing management, corporate development, product development, marketing and sales operations, and strategy.
Jo Ann M. Tan
Human Resource Manager (PH)
More than 10 years of HR experience and BOSH certified. Started as a language and communications coach and worked her way up to HR Manager in the BPO industry.
Johnry Favila
Training Officer and Curriculum Specialist (PH)
Navigated his career with agility with over 8 years of overall professional experience in corporate communications, employee engagement, digital marketing, and broadcast media.
Marie Claire Ponsaran
Content Marketing Manager (PH)
More than 10 years of experience in creating and optimizing web content for various clients. Previously worked as a recruitment and training officer for an IT outsourcing company.
Christian Dale Duspar
Technical Support Manager (PH)
Started as an IT Assistant and was promoted twice after 3 years. He oversees the daily performance of computer systems for FTO's Philippine sites.
Get to know the experienced Philippine professionals and agents working to deliver outperforming results.
Watch a video of our Philippines Service Delivery Center
