Outsourcing that Outperforms
At Fair Trade Outsourcing, we have a dedicated and well-trained workforce in the Philippines, Ghana, and Mexico to perform a variety of essential customer support and back-office services. Founded in 2016 by Mike Dershowitz, we have grown to over 1,700 employees in seven global delivery centers in four countries, and three continents with more offices to open in the coming years across the globe.
As one of the fastest-growing BPOs in the US, we allow companies to drive optimal results and elevate day-to-day efficiencies by working with a remote team of professionals. Whether it’s taking care of your back-office processes or providing customer support services, our team will come on board quickly and seamlessly provide you with the business support required to grow, advance productivity and drive better customer and business outcomes.
We are a Fair Trade Outsourcing center company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.
We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.
ENPS SCORE SPRING 2022
Countries of operations
Global Delivery centers
(English , Spanish, French)
Managers Promoted from within
New Employee Referral Rate
Our Unique Economic & Labor System Delivers Superior Results
We have invested in our teams with fair salaries, health insurance, education, and other essentials to help empower a better and healthier life. We build our agent’s capabilities on their social welfare and economic process, helping them reach their potential, have a positive mindset, and create a high level of ownership.
Our unique economic system for managing labor delivers superior results for clients with optimized quality and efficient processes as well as having positive social welfare and economic impact. We pride ourselves on helping reduce global poverty and delivering a safe and positive workplace that provides employees with a high level of work ownership, motivation and recognition.
Building A Positive Culture That Empowers Employees
Social Welfare & The Agent Bill Of Rights
From Wage Earners To Capital Owners
How Fair Trade Outsourcing Makes an Impact
Impact sourcing is part of our corporate mission and objectives to integrate sustainable outsourcing and turn the contact center industry into a driving force of positive social and economic change. Our focus is on creating new jobs that pay nearly three times the poverty rate and encourage more wage earners into becoming capital owners through education programs, entrepreneurship opportunities and financial planning strategies.
Since 2016 we have impacted over 5,650 people, 140 students, 1,00 agents and 4,500 dependents which is expanding at a rapid rate as we open new offices and create greater job opportunities. Around 60% of our agents are the core income to support their families which highlights the positive social and economic impact that we are delivering to help reduce poverty worldwide.READ MORE
Our Philippines Contact Center
At Fair Trade Outsourcing, we have four contact centers located in the Philippines with more than a hundred employees on each site. Our teams have built a supporting, hard-working, dedicated and agile workplace culture that delivers excellence. Additionally, our teams offer a delightful service experience offering a range of industry specific BPO services.
Our Leadership Team
Our experienced leadership team brings a wealth of experience and insightful contact center knowledge that drives optimal performance outcomes that outperforms. From BPO experience and corporate development to social welfare experience, our leadership team is well equipped to handle any of your back-office or customer support needs. Meet our leadership team below.
Chief Executive Officer
Fair trade entrepreneur, social welfare economist, family man & student of life.
Vice President of Information Systems
15+ years in the Information Technology field. Focused on project management, product support, data architecture and developing software solutions.
Vice President of Finance and Administration
Diane comes with many years of experience in the finance world, most recently with Logistyx Technologies, where she served as the VP Finance for Global Services and Process Improvement. Prior to that Diane spent 12 years with Wolters Kluwer, a global leader in publishing and information services. Over 12 years Diane primarily worked within the Financial Planning and Analysis function, in progressively advancing roles.
Vice President of Delivery and Philippines Country Manager
More than 10 years of experience in customer service and management in the BPO industry.
Global Director of Impact and Capacity Building
Over 10 years of experience in general marketing management, corporate development, product development, marketing and sales operations and strategy.
Director of Implementations and Process Improvement
More than 10 years in the BPO industry with a broad range of experiences in customer service, quality assurance, and top-level management. Worked at ePLDT Ventus (now SPiCRM), Transcom, Avatar Technologies, and Global Initiative Business Solutions.
Director of Information Systems
Solutions-driven IT strategist and visionary experienced in managing all aspects of complex systems, application infrastructure, project/program management, quality assurance testing, team management, budgets, and strategic planning initiatives for multiple facilities and clients.
Ebi Alfred Yankson
West Africa Coordinator
Over 22 years of Experience in Global Administration, and politics, and 12 years of experience in Customer Services. Trained in International Relations, with Governments and other organizations.
Global Director of Operations
Results-driven management executive with over 20 years’ experience in training, development, and project management, including 15 years call center management in high-volume blended operations.
Director of Sales
More than 10 years of experience in the call center/BPO industry. Vast experience in the management and control of processes, particularly in schedules, purchases, and payments to suppliers, as well as CRM management and warehouse management (first entries, first outputs).
Diego Hernandez Felix
Global Human Resources Director
Global Human Resources Director with more than 14 years of experience as HR Business Partner, Recruitment, Labor Relations, design of HR models and global strategies.