Enservio offers a suite of software and service solutions to property insurance carriers. The organization helps insurers correctly price policies and settle claims quickly and accurately.
Enservio was struggling to deliver consistent content management. The deadline crunch grew more concerning - and the company wanted to ensure they didn’t have high error rates.
Enservio needed agents highly proficient in English to easily and accurately transcribe audio clips from clients.
FTO implemented a quality control process using audio transcription to check spreadsheets for discrepancies, duplicates and mistakes.
The result: Faster processing of insurance claims. To date, FTO has processed nearly 900,000 lines of data with an error rate of 3.2%. The team rapidly scaled up, with a monthly attrition of 1.56% - far below industry standard.
One-on-one coaching: FTO also provided agents with additional training to rapidly improve English proficiency.
“ The team was able to scale quickly, and seamlessly offer the critical consistency we need."
We work with property claims adjusters and executives in claims operations and property claims to better service the ultimate customer – policyholders. But, even when inundated, we also need to ensure we are quick, accurate, and on the ball. FTO helped us do just that. The team was able to scale quickly, and seamlessly offer the critical constancy we need.”
Top staff, dedicated to your success
Our people become your people. FTO's award-winning call centers help teams get more done in these areas:
By phone, email, chat or text — our agents resolve 98% of customer calls on first contact.
Billing, payments, bookkeeping, data entry, transcription and insurance claim processing with the industry’s lowest error rate (<0.6% on average).
Lead generation, appointment setting, and related data entry can help your sales team connect with qualified leads.
Technical support for customers or employees, with an option to refer complex issues to a US-based call center.
Claims processing and management, including filling missing information, data validation, and justification