When you outsource SMS support to human agents for TCPA compliance, you gain a strategic advantage over your competitors while protecting your business.
Outsourcing SMS support to human customer care representatives is good business practice. It meets FCC guidelines and TCPA regulations.
According to TextRequest, more than 6 billion texts are sent every day in the United States. The average consumer sends 72 messages per day, including app-to-app messaging. It’s obvious that SMS support plays a vital role in business, especially in sales and marketing. Outsourcing SMS support for these consumer-oriented business Read more…
Human intervention when using SMS support to emotionally connect with your consumers becomes even more significant in light of TCPA regulations.