PACE and FTO Partner to Bring You a Timely Webinar

Published by Claire Ponsaran on December 3, 2020

How Fair Trade Outsourcing successfully managed to overcome the challenges of a crisis will be the main topic of this webinar, which was organized by the Professional Association for Customer Engagement or PACE and would be presented by Mike Dershowitz himself. In this webinar, you’ll learn how his company’s business model has set a new standard for successful scalability and the positive impact it made on its employees and the community in general.

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PACE and FTO Partner to Bring You a Timely Webinar

How Fair Trade Outsourcing successfully managed to overcome the challenges of a crisis will be the main topic of this webinar, which was organized by the Professional Association for Customer Engagement or PACE and would be presented by Mike Dershowitz himself. In this webinar, you’ll learn how his company’s business model has set a new standard for successful scalability and the positive impact it made on its employees and the community in general.

The True and Only Purpose of Business

The True and Only Purpose of Business

This is what someone with a zero-sum mentality would think about business people. If someone is gaining, then someone else is losing. If someone is getting rich, somebody else is getting poor. It’s very good and evil, light versus darkness. Very binary, very polarized.

It’s quite inaccurate, however, and so far from reality. Most businesses are not playing a win-lose game. They’re playing a win-win-win game.

They’re creating value all the time. They’re creating value not just for their investors. They’re creating value for their customers; otherwise, they don’t make profits. They can’t create value for their customers if they’re not also creating value for their employees. They have to work with suppliers in order to have the products and services to sell. So, they’re creating value for those suppliers.

TRANSCRIPT: Living Wage vs Market Wage: Pros, Cons, Whys & Hows for Contact Center Managers

Here’s the transcript of the CallTalk podcast of the same title with host, Bruce Belfiore of BenchmarkPortal.com, and guest, Mike Dershowitz, CEO and founder of Fair Trade Outsourcing, discussing the difference between living wages and market wages, and the human and political elements that push for a “living wage” compensation. Read more…

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