Top Communication Channels for Logistics Process Outsourcing

Published by Merryl Dusaran on May 19, 2020

Efficient communication between the involved parties in the outsourcing process should be a priority to determine which areas are to be enhanced, and the challenges throughout the supply chain that they must overcome. Information sharing allows both parties to work collaboratively to remove inefficiencies in the supply chain and smooth out the problematic processes.

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Is this the right time to outsource your logistics processes?

Is this the right time to outsource your logistics processes?

As long as you are following the recommended precautions and the community policies imposed to alleviate the spread of the virus, and deciding on outsourcing your logistics process, your business can continue serving its customers. Outsourcing fills the space where your in-house employees left because they are prevented from traveling to and from your facilities, and others are unable to work remotely. After all, any time is always the right time to outsource.

How Outsourcing Mitigates COVID-19 Impact on Logistics Service Providers

How Outsourcing Mitigates COVID-19 Impact on Logistics Service Providers

The supply chain might be difficult to manage now because of the unseen enemy, but there is always a way to overcome it or even just mitigating its impact on your business. And that’s outsourcing. There is always an outsourcing service that you can take advantage of in your logistics business. With outsourcing, you can save on operational costs, you can provide quality service to your customers, and you can lessen your workload so you can focus on your core business activities.

Why Outsource Logistics Processes to the Philippines

What Outsourcing Services Can Logistics Companies Take Advantage of?

Most logistics service providers deal with delivery, transportation, and warehousing. But aside from that, there are outsourcing services that additionally contribute to the operations, such as customer service, back-office support, supply chain management, bookkeeping and payroll, data entry, and marketing. Let’s explore what these services are and how logistics providers like your company can take advantage of these via logistics process outsourcing.

overcoming challenges of customer support for mortgage lenders

Overcoming the Challenges of Providing Customer Support for Mortgage Lenders

Customer support contributes to the successful transactions of a mortgage firm. They help the client understand by answering the questions that are too difficult for the clients to comprehend. After all, what is a business without customer support?

Customers prefer a mortgage company with customer support that they can get a hold whenever they have a question. A study shows that 63% of the customers would switch mortgage services for better customer service.

A team of customer support representatives assists the borrowers and prepares them for the application process. They answer client questions such as mortgage payments and rates. They ensure that the entire process is clear on the side of the customers. That the customers understand the breakdown of their mortgage payments, the term of the loan and when their payments are due. It is important for borrowers to have a clear knowledge about the process to avoid misunderstandings and complications in the future.

Why Bankers Should Integrate Advanced KYC Protocols with Human Intervention

Why Bankers Should Integrate Advanced KYC Protocols with Human Intervention

Banks and financial institutions are always trying to keep up with the regulatory environment as it rapidly advances together with technology development. Know Your Customer (KYC), and compliance with Anti-Money Laundering (AML) remains their main focus to improve the onboarding process for secure and swift transactions. Especially with an increasing competitive customer-driven market, advance KYC solutions should be integrated into their human-oriented customer service activities to stay on track.