Get High-quality Work from Fair Trade Outsourcing in Philadelphia.

“Philadelphia’s Kensington neighborhood faces the same challenges as the developing world — high poverty rate, low educational achievement, unsafe home environments, unsafe neighborhoods, poor access to living wage jobs, low access to healthcare,” says Mike Dershowitz, a social impact entrepreneur and a Philadelphia native.

Fair Trade Outsourcing is committed to bringing Mike's entrepreneurial vision to Philadelphia. We already made a significant impact on the lives of our Filipino agents through an unconventional approach to labor management. We are confident we can also bring about change in the underserved communities of Kensington, PA.

Fair Trade Outsourcing services broadly cover four types of work

Customer Engagement

Inbound & outbound customer support via phone, email, chat, text messaging, and even social media.

Help Desk and IT Support

Technical support for IT and Saas, software & hardware products, and mobile apps.

Data Entry and Acquisition

All data management workflows from data entry and collection to transcription and data enrichment.

Back Office Support

Time-sensitive back office support for any business process flow that requires human intervention and judgment.

What is Fair Trade Outsourcing?

"We invented Fair Trade Outsourcing to solve the chronic problems of high-attrition and low quality, which focuses not just on what we can do for the agents INSIDE the workplace, but also by promoting economic and social progress OUTSIDE of the workplace."

The Fair Trade Outsourcing system takes a traditional call center job and turns it into a force for social and economic good. We want to help those who find it difficult to enter or re-enter the workforce after major struggles. We want to give underserved populations in Philadelphia the opportunity to rise up and start anew.

How It Works

DEFINE THE WORK 

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. We’re experienced in lots of different types of work. Select a template and customize as you need. Once we understand the workflow, time to completion, turn-around time, etc. that’s when we’ll get you a price.

ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks. Keeping lines of communication open is paramount; your team reports to you on a daily or weekly basis and goes through regular reviews.

OPTIMIZE AND SCALE

You’ll have our operations manager and the QA and Compliance team on your side to help you optimize your workforce. The hiring and onboarding process for new agents has been streamlined, which means you’re able to quickly scale and integrate changes to your workflow in no time.

About Fair Trade Outsourcing in Philly

Fair Trade Outsourcing in Philly is now housed at the Impact Services Building on 1952 E. Allegheny Avenue, Philadelphia, PA 19134. We're located in the Kensington neighborhood of Philadelphia where we aspire to bringing about change in the community through the fair trade outsourcing methodology.

We have developed this methodology in the Philippines where hundreds of lives were impacted socially and economically. We believe we can do the same for returning veterans, workers from TANF families, and aged-out foster youth.

Our Fair Trade Outsourcing Center in Philly is a sister company of Fair Trade Outsourcing in Iloilo City, Philippines.

For inquiries, please contact us at 888-599-6516.

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