Outsourcing that brings back living wage jobs and middle-class potential in America’s inner cities.

“Philadelphia’s Kensington neighborhood faces the same challenges as the developing world — high poverty rate, low educational achievement, unsafe home environments, unsafe neighborhoods, poor access to living wage jobs, low access to healthcare,” says Mike Dershowitz, a social impact entrepreneur and a Philadelphia native.

Mike is committed to bringing his entrepreneurial vision to Kensington, PA. His company, Fair Trade Outsourcing Center, has already made a significant impact on the lives of Filipino agents through an unconventional approach to labor management.

$12.20

We are committed to paying agents this hourly living wage + healthcare at Fair Trade Outsourcing in Philly.

Our Expertise

Customer Experience

Omni-channel Inbound & Outbound Support for any type of organization.

Operations & Technical Support

Product, Software & Process Support, & Helpdesk.

Data Management

Data Entry, Transcription & Enrichment, & SMS Support.

WHY WORK WITH US?

Our Unique Economic System for Managing Labor Delivers Superior Results.

We build our agents’ capabilities and focus on their social welfare and economic progress. This boosts our agents’ positive mindset that results to a high level of work ownership.

Mike Dershowitz Talks about Creating Social and Economic Impact in Business

IMPACT

FTO’s labor outsourcing system takes a traditional call center job and turns it into a force for social and economic good. It’s a worthy cause known as impact sourcing. We will target underserved populations in Philadelphia with the hopes of bringing about social and economic progress in their lives. We want to help those who find it difficult to enter or re-enter the workforce after major struggles.

Fostered Youth

Returning Veterans

Workers from TANF Families

Built to Outperform Industry Standards

FTO's Philly Outsourcing Center is capable of doing high-value work for non-profits, federal and state governments, and other organizations that need a reliable domestic provider.

MANAGED SCALABLE TEAMS

* Dedicated account manager
* Daily and weekly reports
* Seasonal agents
* Workforce management

GUARANTEED DATA PROTECTION

* Password-protected PCs
* Network monitoring
* Restricted access to IT room
* Locked USB ports & WiFi Access

HOLISTIC LEARNING AND DEVELOPMENT

* Gamified Learning Management System
* Computer Operation Certification
* Customer Service Certification
* Client Management Certification
* Peer-to-peer learning

CULTURE AND LEADERSHIP

* Mission and Vision
* Core Principles
* Agent Bill of Rights

SECURE COMPLIANT FACILITIES

* Nearly 3,000 square feet of office space
* Up to 400 seats with closed-off work areas dedicated to each account
* Biometric access and digital lock system for building and studio security
* 500 kVa backup power generator with ATS
* Multiple internet service providers for uninterrupted connection

How It Works

DEFINE THE WORK 

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.

ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.

OPTIMIZE AND SCALE

You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit. 

About Fair Trade Outsourcing in Philly

Our vision for the Kensington facility is to apply our successful economic philosophy of impact sourcing to our operations here in Philadelphia. We developed impact sourcing to improve the lives of our team members in the Philippines, and we want to bring the same success home.

Our Fair Trade Outsourcing Center in Philly occupies a 3,000 square-foot facility at MaKen Studios South, 3401 I Street, Kensington, PA. FTO has partnered with Shift Capital, a real estate impact group focused on urban revitalization and the developer behind the MaKen Studios project.

FTO Center in Philly is a sister company of FTO center based in Iloilo City, Philippines.

For inquiries, please contact us at 888-599-6516.

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