Customer Engagement

A delightful customer experience starts with a warm voice greeting the consumer with a smile. When your consumers need information from you or assistance in resolving a problem, trust that a Fair Trade Outsourcing agent is there to make their experience all too human --empathetic, connected, and reliable.

Banking and Finance

Outbound Customer Support
  • handle verifiable consumer requests
    (as per CCPA of 2018)
  • Load application processing
  • Credit card application processing
Billing and Payments Collection
  • payment reminders
  • credit card payments processing
  • loan payments processing
Inbound Customer Support
  • change in email/mobile number
  • change in name and address
Customer Onboarding
  • knowledge-based authentication questions
  • live assisted video KYC (Know Your Customer)

Insurance

Inbound Customer Support
  • Insurance plans inquiries
  • Insurance coverage questions
  • Policy changes/upgrades
Billing and Payments Processing
  • Payment reminders
  • Payment processing
Outbound Customer Support
  • handle verifiable consumer requests (as per CCPA of 2018)
  • telemarketing
  • lead qualification
  • upselling/cross-selling
Claims Processing
  • review documents submitted
  • verification of provided information

Telecom

Outbound Customer Support
  • Telemarketing
    • - New Signups
    • - Upselling/cross-selling
  • Promos and rebates
  • Payment reminders
Inbound Customer Support
  • Number porting
  • Changes in billing address
  • Billing questions and complaints

eCommerce

Customer Support via Phone, Email, Chat and Text
  • Product inquiries
  • Refunds and returns
  • Shipping and delivery
Telemarketing
  • Sales and promotional events
  • Special discounts for card holders/club members

Real Estate

Customer Support
  • Reach out to property owners and buyers via phone, email and chat
  • Provide pre-formatted responses to customer inquiries via email and chat

Healthcare

Patient Support Services
  • Staff processes requests for medical literature, electronic health records, physician referrals, and doctor appointments
Billing and Payments
  • Send medical billing to patients and their caregiver.
  • Collect payments through phone, email and SMS

Ready to get an outperforming team now?

Download Case Studies

“Fair Trade Outsourcing has been super easy to work with! The honest communication from the leadership team has made the experience very pleasant. The new team members have also been easy to work with and it has helped us organize our own training materials. We will continue working with Rethink and will probably double our staff for next year!”

Zach Silverman
General Manager

“By integrating Fair Trade Outsourcing into our operation it has signified an overall improvement. Their highly skilled and qualified staff are trained to perform and deliver on all key performance indicators. We undeniably have established a very rewarding partnership which we expect will only continue to be more productive and meaningful for our business.”

Steve Morgan
Vice President of Operations

“I have had a very positive experience due to the attention to detail. hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Fair Trade Outsourcing. I would suggest that other companies give FTO a try for their data entry and business support needs.”

Jon Davis
Member

Built to Outperform Industry Standards

Continuity in your operations is assured because of our redundant power and internet connections. We keep our facilities compliant with OSHS and consumer data protection laws. Each account has a dedicate work area. Biometric devices and auto-locking doors bar unauthorized persons from entering the production areas. Guards are stationed at the main entrance and on every floor 24/7.

Our facilities are compliant with U.S. network security standards and data privacy laws. Access to equipment is limited, network usage is monitored, and only authorized portable storage devices are allowed.

Scale your team up or down depending on your needs. Communicate and coordinate directly with your team's lead agent regarding their daily and weekly performance. Review your agents on a quarterly basis to ensure continuous improvement.

Your agents are motivated to improve their English Proficiency Skills because they are invested in doing their jobs well. Through a wide range of learning and development programs, your agents develop soft skills, such as client management and customer service, as well as essential life skills that will propel them from wage earners to capital owners.

How it Works

1
DEFINE THE WORK

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. We’re experienced in lots of different types of work. Select a template and customize as you need. Once we understand the workflow, time to completion, turn-around time, etc. that’s when we’ll get you a price.

2
ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks. Keeping lines of communication open is paramount; your team reports to you on a daily or weekly basis and goes through regular reviews.

3
OPTIMIZE ANS SCALE

You’ll have our operations manager and the QA and Compliance team on your side to help you optimize your workforce. The hiring and onboarding process for new agents has been streamlined, which means you’re able to quickly scale and integrate changes to your workflow in no time.

Get High-quality work from
Fair Trade Oursourcing