Technical Customer Support Representative

Published by Fair Trade Outsourcing on

  • Full Time
  • ILOILO
  • Open Positions: 3
  • Address: 6th Floor, One Lorton Building, Ledesma Street, Brgy. Edganzon, Iloilo City 5000

Hierarchy: You’ll report to Floor Managers, Shift Managers and Manager on Duty

Team: Operations

Start date: As soon as possible

Key Responsibilities:

  • Answer customer inquiries for the account via telephone (VOIP)
  • Address customer questions and concerns and resolve such inquiries
  • Assist through troubleshooting app functions
  • Log topics of customer service inquiries, resolutions, and escalations
  • Answer calls in a professional and timely manner
  • Maintain customer service availability hours of 8:00am-8:00pm EST, Monday-Sunday

Requirements:

  1. Open to 18 years old and Above
  2. Good English Communication Skills
  3. Schedule Flexible
  4. Must be willing to work onsite
  5. with BPO experience

Application Process:

  • Resume review
  • Interview with Recruitment Officer
  • Interview with Hiring Manager
  • Offer

Benefits and Perks:

  • Vacation Leave, Sick Leave, Emergency Leave, Quarantine Leave, Bereavement Leave
  • Health Insurance
  • Catastrophe Assistance
  • Win A Fridge
  • Government-Mandated Benefits
  • English Rating Up-leveling

To apply for this job please visit portal.rfto.net.

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