Customer Service Representative ILO

Published by Fair Trade Outsourcing on

  • Full Time
  • ILOILO
  • Open Positions: 29
  • Salary: PHP18,000
  • Address: 6th Floor One Lorton Building, Ledesma Street, Brgy. Edganzon, Iloilo City 5000, Philippines

Key Responsibilities  

  • Grabs all assigned sessions
  • Secures the testing environment both Virtual and Physical
  • Provides timely and professional service
  • Is fully aware and is compliant with FERPA (Family Education Rights and Privacy Act)
  • Observes ENGLISH ONLY POLICY all of the time while in the production floor
  • Maintains a good tone of voice, word choice and positive scripting when speaking with clients
  • Completes all training courses and refresher training courses required by operations
  • Reaches out to Managers for attendance concerns 2 hours before the shift
  • Diligently strive to meet the metrics set by the operations
  • Observes professionalism and shows respect to co-employees and managers all of the time.
  • Adheres to all set policy by the company and client
  • Respond to all chats in a required timeline
  • Maintain professionalism and courtesy in all chat conversations.

Requirements 

  • Open to 18 years old and Above
  • Good English Communication Skills
  • Schedule Flexible
  • Must be willing to work onsite
  • With BPO experience

Hierarchy

You’ll report to: Floor Managers, Shift Managers and Manager on Duty.

Application Process

  1. Resume review  
  2. Interview with Recruitment Officer  
  3. Interview with Hiring Manager  
  4. Offer  

Mandated Benefits

Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay

Mandated Leaves

Service Incentive, Solo Parent, Paternity, Maternity, VAWC, Magna Carta

Perks

Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund)
Referral Incentives

Company Benefits

Healthcare, dental & life insurance, Daily hospital income, and personal accident benefit

Impact Programs

  • English Proficiency Directed Training
  • Zero Interest Microloan for Business
  • Zero Interest Motorcycle Loan
  • Win-a-Fridge

PTOs

Vacation, Sick, Quarantine, and Bereavement Leaves

To apply for this job please visit portal.rfto.net.

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