Customer support agents answer questions about your rates and add-on services. Everything is discussed with potential clients who are shopping for web design and development services.

Customer support agents receive requests from potential and current clients for a project quotation. They guide clients through the process and handle questions and complaints that may arise.

Customer support agents receive requests from potential and current clients for additional information. Your agents send PDFs and videos that explain your services and rates in greater detail.

Sales support agents receive requests from potential and current clients for a project proposal. Your agents can help your salespeople get that proposed web development project approved.

Tech support or help desk agents provide level 1 and level 2 support to clients. It lets you focus on getting your project through the web development cycle without distractions.

Reach out to your past and current clients for feedback on your web development projects. Customer surveys can be done over the phone or via email or chat.

Find relevant information about your web development prospects before you reach out to them. Qualify your web design leads with the help of a sales support team.

Your agents can help you set up meetings with the hottest leads on your list. So, your web development team can focus on pitching a project and getting it approved.

Customer support agents reach out to consumers to introduce them to your newest web design app, platform or service. Increase adoption of your latest product through telemarketing.

Make sure payments in escrow are released each time a milestone is reached. Get your billing support team to help you collect from your clients and manage your accounts receivable.

Make sure payments in escrow are released once you reach every milestone in your web development project. Get your support team to help you collect and manage your accounts receivable.

Agents provide technical advice and guidance on how to integrate a webmail service to a client’s CRM account. Our agents can show you how through email, chat or video call.

Agents provide technical advice and guidance on how to integrate a web chat app to a client’s website. Our agents can show you how through email, chat or video call.

Agents provide technical advice and guidance on how to set up web and SMS push notifications for a client’s website. They’ll show you how through email, chat or video call..

Agents provide technical advice and guidance on how to integrate a video chat app or service with a client’s website. They’ll show you how through email, chat or video call.

Agents work with your social media marketing team. They create and manage your company’s social media profiles. They also respond to direct messages and comments on your page.

Agents work with your website design and development team. They create web content, such as blog posts and articles to be distributed for building backlinks to your site.

Agents answer questions about cPanel or Plesk management, such as email forwarding, using FTP to upload files, and integrating plugins. They work with website owners and web developers.

Agents answer questions about domain registration, domain masking and forwarding, and adding subdomains and aliases. They work with website owners and web developers.

Agents answer questions about installing and troubleshooting webmail, like SquirrelMail, Roundcube, hMailServer or AfterLogic, on a LAMP platform. They work with server admins and web developers.

Agents answer questions about installing and troubleshooting WordPress, Drupal or Joomla on a LAMP platform. They also answer questions about MySQL and PostgreSQL databases and using PHPMyAdmin to manage them.

Agents provide custom plugin development and 24/7 tech support for CMS plugin users. They monitor plugin performance, process tickets, and provide remote server management for hosted plugins.

Agents provide custom CMS development and 24/7 tech support for content management systems. They monitor site performance, process tickets, and provide remote server management for hosted CMS.

Agents provide coding assistance and tech support for front-end web development. They perform code review and debugging, code clean-ups, and troubleshooting of CSS, HTML, and Javascript.

Agents provide coding assistance and tech support for back-end web development. They perform code review and debugging as well as code clean-up and optimization of PHP, SQL, Java, and ASP.NET.

Agents provide coding assistance and tech support for both front-end and back-end web development. They perform code review and debugging as well as code clean-up and optimization.

Agents with coding expertise assist software development teams and product managers in creating CSS and SVG codes for GUI design of web and mobile apps.

Agents with coding expertise assist in customizing PHP-based document management systems for businesses of all sizes. They work with software developers and product managers.

Agents with coding expertise assist in customizing PHP-based digital asset management systems for businesses of all sizes. They work with software developers and product managers.

Agents with coding expertise assist in customizing content management systems for education, ecommerce, operations management, and personal use. They work with software developers and product managers.

Your quality assurance team will perform DMS maintenance and will execute test plans to assess system functionality and security level to protect files stored in the repository.

QA analysts will document bugs and errors and collaborate with the development team to fix the issues in the DAM for you to easily organize and share your digital contents.

Your quality support agent will team up with the development and lead team throughout the entire CMS development life cycle. They will monitor and report issues found in the system.

Agents create edited transcripts of online videos for ADA compliance. Closed captions include timestamps and may be hardcoded into the video or provided in an external file format.

Agents create verbatim audio transcripts of podcasts in any format. Overlapping conversations, background noises, and interruptions are faithfully recorded using conventional transcription guidelines.