Make your mission known through a support team that handles donor cultivation and retention expertly. They will help you secure pledges and deliver membership services to your donors and sponsors.

Check out the following use cases.

You’re successful in drawing potential leads to your organization. Now, you will need inbound support agents who will be experts in converting their interests into signups for donation or membership.

In telefundraising, it’s important that donor acquisition agents understand your organization’s mission and accurately convey your message so your prospects feel compelled to join your cause and call to donate.

Donors who have made a gift in the the past 12 or 24 months are most likely to respond to telefundraising campaigns. Your donor support team also segments your files to find sections that are not receptive.

A confusing or time consuming first giving experience is one reason why donors leave nonprofits. Your donor support agents will help you make the donation experience donors want to repeat.

The time pledge emails are received by the donor is strongly correlated with the level of pledge fulfillment. Your donor support agent can send emails with a URL of a web page where they can give immediately and securely online.

Today’s world of choices stress the significance of repeat donations and membership renewals. You membership support agent can help you deliver personalized care to loyal members so they word-of-mouth advocate your cause on your behalf.

Reactivating lapsed members by a phone call is typically more cost effective than bringing on a new member. Your membership support agent can help you re-ignite your donors who simply have forgotten “out of the habit”.

Your support agent will help you effectively manage requests from vendors while maintaining consistency with standard process, keeping costs within budget, following delivery timelines and resolving issues.

Get a message team to craft compelling messages that are easy to remember and repeat, and moving stories of your initiatives that you can use to inspire your prospects to take action.

Your support agents can help you manage donor/member information and donations, send acknowledgement emails, track activities and manage subscriptions.

Your support agents can help you confirm receipt of publication, membership kit or merchandise sent to members or donors and resolve issues that may arise.

Free your management from crunching numbers and let your support agents with accounting expertise help you with bookkeeping, financial and tax reporting requirements so you can focus on fulfilling the mission.

Donor management system maintenance will be handled by your team of QA analysts and they will perform tests and validation to ensure efficient donor cultivation, retention and management.

Your quality support agent will ensure you can seamlessly use CMS to manage donor acquisitions and track your constituent activity by creating test plans to assess system functionality and performance.

Ready to get an outperforming team now?

Download Case Studies

“I have had a very positive experience due to the attention to detail. hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Fair Trade Outsourcing. I would suggest that other companies give FTO a try for their data entry and business support needs.”  

Jon Davis


Spyglass Appraisal, LLC

Built to Outperform Industry Standards





How It Works


Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.


Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.


You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit. 

Get High-quality Work from Fair Trade Outsourcing.