Your customer who bought a robot or a subscription app is planning a service call for their new tool. You’ll need a robust tech support team that truly understands your product and help them.

For EdTech companies, subject matter experts can update prospects with constantly updated relevant information or answer questions about courses to generate their interests.

Make sure your prospects always receive accurate and prompt replies to their queries about your EdTech product features, subscription and upgrades.

Your agent can facilitate recurring authentication to validate a person’s identity to make sure that the person completing every task is the person enrolled in the course.

A team of quality analyst will create and implement test cases based on software requirements and user input to provide high-functioning system.

Quality support agents will develop and execute test cases and scenarios in the software development cycle for you to smoothly manage content sharing and communication in the classroom management software.

Your quality support team will ensure that they will perform test cases on every phase of this learning platform and will work together with the development team to fix issues.