This is All Industries
Fair Trade Outsourcing helps accounting and financial services firms outsourcing back-office services to engaged, reliable and smart team members in the Philippines, Mexico and Ghana.
Our range of services is extensive, ensuring that accounting and financial services firms benefit from higher engaged team members, productivity, lower costs and better overall customer satisfaction.
Our services include:
Back Office Support
Back Office Support for
- Recording receipts from customers
- Verifying and recording invoices from suppliers
Back Office Support for Accounting Auditors
- Track down past records and receipts
- Verify invoice information and categorize unidentified invoices
- Review and reconcile information on receipts and invoices with journals or ledgers
Back Office Support for Forensic Accountants
- Track missing funds and other discrepancies that may appear in financial reports and transactions
Back Office Support for AP/AR Processing
- Reconcile vendor statements to open AP entries
Data Entry and Enrichment
- Inspect receipts, invoices, orders, segments, and journal entries to identify and label accounting data correctly.
- Convert data from printed or visual form into digital information stored in spreadsheets or accounting software.
“Fair Trade Outsourcing has been super easy to work with! The honest communication from the leadership team has made the experience very pleasant. The new team members have also been easy to work with and it has helped us organize our own training materials. We will continue working with FTO and will probably double our staff for next year!”
“By integrating Fair Trade Outsourcing into our operation it has signified an overall improvement. Their highly skilled and qualified staff are trained to perform and deliver on all key performance indicators. We undeniably have established a very rewarding partnership which we expect will only continue to be more productive and meaningful for our business.”
Vice President of Operations
Built to Outperform Industry Standards
Continuity in your operations is assured because of our redundant power and internet connections. We keep our facilities compliant with OSHS and consumer data protection laws. Each account has a dedicate work area. Biometric devices and auto-locking doors bar unauthorized persons from entering the production areas. Guards are stationed at the main entrance and on every floor 24/7.
Our facilities are compliant with U.S. network security standards and data privacy laws. Access to equipment is limited, network usage is monitored, and only authorized portable storage devices are allowed.
Scale your team up or down depending on your needs. Communicate and coordinate directly with your team's lead agent regarding their daily and weekly performance. Review your agents on a quarterly basis to ensure continuous improvement.
Your agents are motivated to improve their English Proficiency Skills because they are invested in doing their jobs well. Through a wide range of learning and development programs, your agents develop soft skills, such as client management and customer service, as well as essential life skills that will propel them from wage earners to capital owners.
How It Works
DEFINE THE WORK
Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. We’re experienced in lots of different types of work. Select a template and customize as you need. Once we understand the workflow, time to completion, turn-around time, etc. that’s when we’ll get you a price.
ASSEMBLE AND TRAIN
Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks. Keeping lines of communication open is paramount; your team reports to you on a daily or weekly basis and goes through regular reviews.
OPTIMIZE AND SCALE
You’ll have our operations manager and the QA and Compliance team on your side to help you optimize your workforce. The hiring and onboarding process for new agents has been streamlined, which means you’re able to quickly scale and integrate changes to your workflow in no time.