Desktop Support

Technical problems are inevitable and can ruin your consumer’s mood if left unresolved. Get a help desk support team to troubleshoot, diagnose, configure and resolve technical issues regarding software, hardware and networking.

 

Check out the following use cases. Grab your opportunity to provide quality technical assistance to your consumers by outsourcing to a global workforce.

Accounting

Agents answer queries and requests for assistance from accountants, bookkeepers, and other end-users of accounting software. It can be out-of-the-box software or a custom-made accounting system.

Insurance

Agents guide and support end-users of claims management systems. These users include insurance claims processors and adjusters. Desktop support includes L1 and L2 tech support.

Telecom

Agents guide and support end-users of business support systems (BSS) and operational support systems (OSS). They help employees and subscribers of telecom service providers learn to use these platforms.

Healthcare

Agents help hospital staff in updating medical records, physician notes, and laboratory documents. They guide your team when using the healthcare system and integrating it with mobile and desktop devices.

Agents provide both internal and external tech support for patient access portals. They guide patients and hospital staff when using the platform using a desktop or mobile device.

IT

Agents provide tech support to internal and external users of a document management system. They guide users when using the platform and help the IT department in troubleshooting it.

Agents provide tech support to internal and external users of a digital asset management system. They guide users when using the platform and help the IT department in troubleshooting it.

Agents provide tech support to internal and external users of an email management system. They guide users when using the platform and help the IT department in troubleshooting it.

Software Development

Agents receive and process problem tickets from internal and external users of a mobile or web app. They help your development team fix bugs and enhance features of your software.

Agents receive and process problem tickets from internal and external users of a desktop app. They help your development team fix bugs and enhance features of your software.

Agents receive and process problem tickets from internal and external users of an enterprise software system. They help your development team enhance features, patch the code, and keep it secure.

Web Development

Agents answer questions about cPanel or Plesk management, such as email forwarding, using FTP to upload files, and integrating plugins. They work with website owners and web developers.

Agents answer questions about domain registration, domain masking and forwarding, and adding subdomains and aliases. They work with website owners and web developers.

Agents answer questions about installing and troubleshooting webmail, like SquirrelMail, Roundcube, hMailServer or AfterLogic, on a LAMP platform. They work with server admins and web developers.

Agents answer questions about installing and troubleshooting WordPress, Drupal or Joomla on a LAMP platform. They also answer questions about MySQL and PostgreSQL databases and using PHPMyAdmin to manage them.

Ready to get an outperforming team now?

Outsource Customer Experience Services Now!

Effective hourly rate starts at $9
for a team of at least 5 agents.


Download Case Studies

“I have had a very positive experience due to the attention to detail. hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Fair Trade Outsourcing. I would suggest that other companies give FTO a try for their data entry and business support needs.”

Jon Davis

Member

Spyglass Appraisal, LLC

Built to Outperform Industry Standards

MANAGED
SCALABLE TEAMS

 SECURE, COMPLIANT FACILITIES

GUARANTEED DATA PROTECTION

HOLISTIC LEARNING AND DEVELOPMENT

How It Works

DEFINE THE WORK 

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.

ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.

OPTIMIZE AND SCALE

You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit. 

Get High-quality Work from Fair Trade Outsourcing.