Customer Support for Credit Card Billing and Payments

Don’t let delinquent accounts become uncollectible debts. Let your customer support team take care of the credit card billing and payments for your business.

 

While paperless billing is on the rise because of the popularity of email, credit card billing sent via snail mail is still a thing.

Unfortunately, lots of people still miss paying their dues. Some say they forgot to check their email or missed seeing their bill because it went to spam. And, more than a few ignored it as soon as they saw the name of the sender.

This is where customer support for credit card billing and payments plays a pivotal role in your business.

Credit card billing is different from debt collection. Your agents usually engage with your customers before the payment due date on their credit card statement.

Your customer support agents can provide assistance to your customers who may have questions about their credit card account. Customer support agents can also send reminders to your customers about their upcoming credit card payments.

Whenever your customer support agents contact your customers after their account is past due, they’re usually doing necessary follow-ups. They will either call or email your customers to ask them if they have paid their monthly fees or their quarterly subscription.

You will want your customer support agents to be polite but firm when sending an email or calling up a customer to ask for making a late payment. Our trained customer support staff can do that, and more!

 

If you want to have a high-performing customer support team, then click the button below to get started. Ask for more information about outsourcing the credit card billing and payments processing for your business. You may also contact us to schedule a meeting with our sales representative at your most convenient time.

 

Ready to get an outperforming team now?