Consumer Support in Peer-to-Peer Lending

Manage, collect, and restructure debts owed to investors in peer-to-peer lending platforms. With a customer support team, you’re assured borrowers can pay their monthly dues on time.


Peer-to-peer lending (or more popularly known as P2P lending) is an alternative to getting a standard bank loan. Instead of going to a bank to get approved for a loan, borrowers can go online and ask for funds from other people. The money is not considered as a donation but as an investment.

If you own an online lending platform or you are an affiliate of one, then you might want to outsource your customer support. Your outsourced team of customer support agents can help P2P lenders.

They can provide financial advice and guidance on debt consolidation and refinancing options. They can also help borrowers raise their credit score.

They can also provide insightful data to lenders. These people are looking to invest their money in the most reliable borrowers who can pay on time and may offer higher returns.

After all, peer-to-peer lending and other crowdfunding platforms work like investment hubs. That’s why they are regulated by the federal government.

Companies that provide peer-to-peer lending services can improve their relationship with the feds. Outsourcing their customer support to a reliable service provider is one way to do that. It avoids complications with automated systems. More importantly, it protects the welfare of both borrowers and lenders.


If you want to get your own customer support team, then click the button below to request for more information and set a meeting with our sales representative.


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How It Works


Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. It’s just a matter of designing the workload and managing the hours well for greater efficiency and productivity.


Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks.


You’ll have a dedicated account manager and our on-site operations manager on your side to help you optimize your workforce and scale your team as you see fit.