Industry: Higher Education
Expertise: Customer Service - Voice
ProctorU is a leading provider of online proctoring services to more than 1,000 academic
institutions. Professionally-trained live proctors work with AI-based behavior analysis technology
to keep the integrity of exams in higher education intact.
Industry: Business Services
Expertise: Back Office - Time Sensitive
The partnership with Fair Trade Outsourcing gave Creative MC the edge in producing cutting-edge promotional merchandise for more than 1,000 leading corporate brands. The graphic design proofs must look exactly as envisioned by the creative agency.
Industry: Accounting
Expertise: Data Entry
An accounts receivable management company has enhanced the flow of its communications process through human intervention and judgment provided by agents from Fair Trade Outsourcing.
Industry: FMCG
Expertise: Back Office
The order process is more accurate and responsive to the needs of the client because of Fair Trade Outsourcing. Agents smoothly run interference for Isaac Morris in managing its supply chain.
Industry: Business Services
Expertise: Data Enrichment
An archiving and scanning services provider successfully bridged the gaps in information while cataloging documents from analog to digital through the help of experienced agents from Fair Trade Outsourcing.
Industry: Pharmaceutical
Expertise: Lead Generation - Outbound
A discount card provider gives small-to-mid-sized pharmacies and drugstores increase their sales and deliver quality service to consumers with the help of an outbound sales team from Fair Trade Outsourcing.
Industry: Insurance
Expertise: Back Office - Time Sensitive
Fair Trade Outsourcing made the process for policy renewals and document management more accurate and responsive for an insurance agency in New Jersey. Real-time updates are provided and quality control is assured.
Industry: Software
Expertise: Customer Service - Voice
A software company that's built the world's first open platform for visual design and estimation of solar panel systems teamed up with Fair Trade Outsourcing to bring solar adoption to the fore in the United States.
Industry: Business & Franchise Consulting
Expertise: Lead Generation & Data Verification
FranChampion was established to provide personalized services to those companies looking to franchise, as well as to established franchises looking to grow both domestically and internationally. Fair Trade Outsourcing helps the company improve its quality of leads through our data enrichment specialists.
Industry: Logistics
Expertise: Data Enrichment
JJS is a family owned and operated transportation and distribution company with operations in New York, New Jersey and Pennsylvania. Our data enrichment specialists help JJS
in managing data and information within their operating system.
Industry: Real Estate
Expertise: Appraisal Report Writing
Our Utah Appraisal Solutions account proves the quality of appraisal writers that Fair Trade Outsourcing provides.
FINdustries is a relationship- focused software development agency. The company specializes in harnessing the power of new technologies, including blockchain and AI/Machine Learning. FINdustries successfully completed dozens of projects for a variety of industries and have refined its workflows and delivery processes to handle rapidly changing requirements easily.
Liberty Fox Technologies is a fast-growing technology consulting firm conducting business nationally. They have been proudly servicing their clients' technology needs since 2010 and continue to strive for exceptional service. Liberty Fox has won awards from the Philadelphia 100 for the last 4 consecutive years. The Philly 100 recognizes the fastest growing privately held businesses in the Philadelphia region.
Fair Trade Outsourcing shares the same goals and values as The Chamber of Commerce for Greater Philadelphia. We both seek out ways to foster economic growth in our region and to make Greater Philadelphia a great place for good business.
SOCAP International represents a dynamic, collaborative community of best-in-class customer care experts across all industries. Fair Trade Outsourcing is proud to be part of a global community that's committed to advancing customer care and engagement at all levels of business.
Fair Trade Outsourcing wants to pull its agents out of poverty through middle-class jobs. Global Impact Sourcing Coalition holds the same vision of giving people opportunities for finding productive employment and decent work.
Fair Trade Outsourcing joins the Iloilo Federation for Information Technology as an enabling partner in making Iloilo City a premier ICT hub of the future. Our goal is to build the capacity of the workforce and foster economic growth through middle-class employment in the IT-BPM industry.
Business for Good: Rethink Staffing
The Philadelphia Citizen featured our CEO, Mike Dershowitz, and his seminal work on creating social and economic impact in business. At that time, Fair Trade Outsourcing was known as Rethink Staffing. While the name has changed, the goals and values of the company remain the same.
Living Wage vs. Market Wage: Pros, Cons, Whys and Hows for Contact Center Managers
Listen to Mike Dershowitz, CEO of Fair Trade Outsourcing, and Bruce Belifiore, CEO of BenchmarkPortal, discuss the differences between living wage and market wage, and the human and political elements that that push toward offering "living wage" compensation.
