Clients

Fair Trade Outsourcing puts people first before anything else, and that includes our clients and their
customers. That’s why we value the relationships we have built with them over the years, turning them
into collaborative partnerships that are meaningful and rewarding.

Industry: Higher Education
Expertise: Customer Service - Voice

ProctorU is a leading provider of online proctoring services to more than 1,000 academic institutions. Professionally-trained live proctors work with AI-based behavior analysis technology to keep the integrity of exams in higher education intact.

Industry: FMCG/Apparel
Expertise: Customer Service - Voice

The Warming Store sells winter clothing as well as warming and cooling products through an online retail store. Customer support agents provide product information and recommendations to consumers through phone and email.

Industry: Real Estate
Expertise: Customer Service - Voice

Real estate appraisal reports require accuracy and quick turnaround times - a feat that the team of appraisal writers and researchers from Fair Trade Outsourcing accomplished at a highly productive and consistent rate.

Industry: Home Improvement
Expertise: Data Enrichment

Fair Trade Outsourcing provides human-enabled text messaging services for Porch's home improvement contractors and moving service professionals. This gives Porch the leverage to comply with TCPA regulations.

Industry: Financial Services
Expertise: Back Office - Time Sensitive

Lendr eased the bottleneck in their loans factoring process through their partnership with Fair Trade Outsourcing. The agents in the submissions and factoring teams were cross-trained to handle both sides of the process.

Industry: FMCG
Expertise: Customer Service - Voice

Surprise gifts are a delight when you have a monthly subscription with Culture Fly. Problems that may arise from those gift boxes are quickly resolved with the help of customer support agents from Fair Trade Outsourcing.

Industry: Insurance
Expertise: Transcription

A claims content services third-party administrator partnered with Fair Trade Outsourcing to enrich their corporate data and improve the transcription process from audio to spreadsheet.

Industry: Business Services
Expertise: Back Office - Time Sensitive

The partnership with Fair Trade Outsourcing gave Creative MC the edge in producing cutting-edge promotional merchandise for more than 1,000 leading corporate brands. The graphic design proofs must look exactly as envisioned by the creative agency.

Industry: Accounting
Expertise: Data Entry

An accounts receivable management company has enhanced the flow of its communications process through human intervention and judgment provided by agents from Fair Trade Outsourcing.

Industry: FMCG
Expertise: Back Office

The order process is more accurate and responsive to the needs of the client because of Fair Trade Outsourcing. Agents smoothly run interference for Isaac Morris in managing its supply chain.

Industry: Business Services
Expertise: Data Enrichment

An archiving and scanning services provider successfully bridged the gaps in information while cataloging documents from analog to digital through the help of experienced agents from Fair Trade Outsourcing.

Industry: Pharmaceutical
Expertise: Lead Generation - Outbound

A discount card provider gives small-to-mid-sized pharmacies and drugstores increase their sales and deliver quality service to consumers with the help of an outbound sales team from Fair Trade Outsourcing.

Industry: Insurance
Expertise: Back Office - Time Sensitive

Fair Trade Outsourcing made the process for policy renewals and document management more accurate and responsive for an insurance agency in New Jersey. Real-time updates are provided and quality control is assured.

Industry: Software
Expertise: Customer Service - Voice

A software company that's built the world's first open platform for visual design and estimation of solar panel systems teamed up with Fair Trade Outsourcing to bring solar adoption to the fore in the United States.

Memberships

Fair Trade Outsourcing shares the same goals and values as The Chamber of Commerce for Greater Philadelphia. We both seek out ways to foster economic growth in our region and to make Greater Philadelphia a great place for good business.

SOCAP International represents a dynamic, collaborative community of best-in-class customer care experts across all industries. Fair Trade Outsourcing is proud to be part of a global community that's committed to advancing customer care and engagement at all levels of business.

Fair Trade Outsourcing wants to pull its agents out of poverty through middle-class jobs. Global Impact Sourcing Coalition holds the same vision of giving people opportunities for finding productive employment and decent work.

Fair Trade Outsourcing joins the Iloilo Federation for Information Technology as an enabling partner in making Iloilo City a premier ICT hub of the future. Our goal is to build the capacity of the workforce and foster economic growth through middle-class employment in the IT-BPM industry.

Press

Fair Trade Outsourcing CEO, Mike Dershowitz, has been featured in various magazines, news
articles, and podcasts where he discussed the mission and vision of the company and the fair trade
outsourcing methodology that he developed for creating social impact in the BPO industry.

Contact Center Pipeline

Contact Center Pipeline delivers compelling content about call center management, aligning customer experience and ensuring long-term business success. Fair Trade Outsourcing is proud to be a contributor to its monthly magazine.

Dollars and Change on Wharton Business Radio

The company's mission and vision was discussed extensively by Mike Dershowitz, CEO and founder of Fair Trade Outsourcing, with the Dollars and Change hosts, Nick Ashburn and Sandi Hunt.

Business for Good: Rethink Staffing

The Philadelphia Citizen featured our CEO, Mike Dershowitz, and his seminal work on creating social and economic impact in business. At that time, Fair Trade Outsourcing was known as Rethink Staffing. While the name has changed, the goals and values of the company remain the same.

Mike Dershowitz Talks about Creating Social and Economic Impact in Business

Mike Dershowitz, CEO and founder of Fair Trade Outsourcing, talks to Jim DeLorenzo, host of Press Conference, about fair trade entrepreneurship and creating social and economic impact in business.