Is this the right time to outsource your logistics processes?
The world is struggling and fighting to end the battle with the novel coronavirus that shocked us with millions of confirmed cases worldwide. Together with that is a global economy severely affected by businesses temporarily shutting down, causing minimal international trade. The virus seems to have an unknown duration, and the policy on staying at home goes on an unlimited extension that businesses were mandating employees to work-from-home. There are travel bans, empty offices, and even supply chain disruptions. With what’s happening around the world, is this the right time to outsource your logistics processes?
High Demand on Deliveries as People are Kept Indoors
This pandemic pushes everyone to stay behind closed doors, afraid of getting infected when they set foot outside. And thanks to the internet, we can add-to-cart and check-out what we needed while we comply with the policy of taking preventive steps to isolate ourselves. Since the quarantine period started, there has been a massive surge in home-delivery services. In fact, Amazon plans to hire an additional 100,000 employees to cater to millions of online shoppers.
Aside from that, a start-up sees an immense six-fold increase in deliveries amid coronavirus. Though there are some supply chain disruptions, the logistics business data can’t hide the fact that deliveries are booming with e-commerce. Though some customers are new to online shopping and delivery platforms, there is a guarantee that even after this crisis, the number of people opting for delivery services will certainly increase because of its convenience.
Logistics Processes You Can Outsource
With the dramatic rise of delivery demands, logistics businesses notice an increase in the volume of the calls they are receiving. To effectively handle this kind of situation, why not outsource customer support? A support team to handle all the customer calls about order tracing, complaints, and inquiries can help your logistics business provide quality customer support and positive customer satisfaction.
In addition, because social distancing is a challenge especially that your employees are prone to physical contacts while delivering a package, you can present a contactless delivery service. In a no-contact delivery service, the driver can deliver the package without the customers coming to the door to receive it. Your outsourced customer support team will call the customers and let them know that their package is now available at their house without the customer’s personal contact with the driver.
As some places have restricted the movement of people and goods, the best way to continue operating is through a strategic back-office management. From warehousing, sales, delivery services and to accounting and payroll tasks, these back-office operations keeps the logistics business going throughout this global crisis. Outsource tasks such as custom filing, cargo tracking, inventory processing, and transaction reports for a manageable business operations.
And since documents are piling up, outsourcing your data entry tasks is another way to smoothly manage the transaction papers. Outsourced data entry specialists can convert your data into digital information stored in a database for a comprehensible copy of documents. From freight bill processing to generating invoices, to many more monotonous task, data entry specialists as a helping hand ensures accuracy and quality of work that greatly benefits your supply chain.
So, is this the right time to outsource your logistics process? The answer is an absolute yes. There are opportunities that you can evaluate new and diverse strategies to have a successful logistics business despite the pandemic existing.
As long as you are following the recommended precautions and the community policies imposed to alleviate the spread of the virus, and deciding on outsourcing your logistics process, your business can continue serving its customers. Outsourcing fills the space where your in-house employees left because they are prevented from traveling to and from your facilities, and others are unable to work remotely. After all, any time is always the right time to outsource.