FTO Promotes New Site Director for Iloilo and Bacolod
In 2018, Fair Trade Outsourcing welcomed Mr. Sandeep Kumar into its fold as its newest Director of Operations. In just under a year, he was able to streamline operations and increase efficiency in organizational processes.
Now that the company is expanding its operations in the Philippines, we’re happy to announce that Mr. Kumar has been promoted to Site Director for Iloilo and Bacolod. With more than 10 years of experience in the BPO industry, Mr. Kumar is the perfect person for the role. He’s worked with global services providers, such as IBM and Hinduja Solutions. He is SAP-certified and he holds a Six Sigma green belt, which adds value to the quality of leadership and mentoring he provides.
With the Bacolod facility starting its operations in February 2020, the promotion of Mr, Kumar is a welcome development. We believe he will help our Bacolod center reach its milestones as effectively and proficiently as he does with our Iloilo City facility.
We doubled our capacity in our Iloilo center and we were able to improve the facilities, making use of the available space at optimal level. Not only that, we were able to reduce waste in time and human resources in workforce management processes.
Mr. Kumar also allots time to mentor team leaders and operation managers through Fair Trade Outsourcing’s Leadership and Mentoring Program. As of January 2020, the program has produced several certified leaders, two of them were promoted to Operations Manager while attending the highly interactive sessions. He continues to mentor new and aspiring leaders in the current batch of LMP attendees.