Back Office Support

Whatever services you provide or products you sell, there's a good chance you're managing an operation that requires back-office work. Everything has to run like clockwork, each set of tasks must be completed within the timeframe you've set, and the people you entrust the work to must be competent and reliable. Good thing Fair Trade Outsourcing has the people and technology to efficiently drive your business forward!

Real Estate

Appraisal Report Writing
  • Property Research
    • - history
    • - transfers of ownership
    • - tax records
    • - mortgages
    • - location
  • Comparable Research
  • Property Inspection Reports
    • - Photos
    • - Sketches
    • - Maps
  • Appraisal Report Quality Control
Property Listing Management
Property Data Acquisition
  • Tax records
  • Sales and mortgage history
  • Comparables research
  • Warranty deeds
  • GIS and plat maps
  • Area demographics

Graphic Design

Design Proof Production
  • Merges data, voice, and video services through a managed call center
Color Grading
  • Color correction
  • Artistic color effects
Motion Graphics
  • Looping background videos for live performance displays, conferences, sporting events, award ceremonies, or presentations
  • Cinemagraphs
  • Animation

Healthcare Management

Medical Records Management
  • Help hospital staff in updating medical records, physician notes, and laboratory documents
Medical Transcription
  • Transcribe physician's dictations into text
  • Transcribe videos into text

eCommerce and Logistics

Remote inventory management
Email and chat support for vendors and suppliers
Content management

Insurance

Policy Issuance
  • Review documents, validate details and follow-up on missing information
  • Verification of information provided in the policy
  • Arranging, listing and and organizing data to create policy document
  • Inform underwriters of any inaccurate or obsolete information in current policies
Policy Management
  • Endorsement, rewriting, renewal, reinstatement and cancellation of
  • insurance policies
    Property & Casualty policies
    Health insurance policies
  • Life insurance policies
Appointment setting
  • Answer inbound calls from current or prospective clients
  • Place outbound calls to potential clients/warm leads
  • Email current and prospective clients
  • Keep records of conversations with prospects
  • Schedule or reschedule meetings with a salesperson as needed
Lead generation
  • Online skip tracing (name, phone, email and address search)
  • Social media profile search
  • website/blog lead conversion

Accounting

Back Office Support for Accounting Auditors
  • Track down past records and receipts
  • Verify invoice information and categorize unidentified invoices
    Review and reconcile information on receipts and invoices with journals or ledgers
Back Office Support for Bookkeepers
  • Recording receipts from customers
  • Verifying and recording invoices from suppliers
Back Office Support for Forensic Accountants
  • Track missing funds and other discrepancies that may appear in financial reports and transactions
Back Office Support for AP/AR Processing
  • Reconcile vendor statements to open AP entries

Nonprofits and Education

Back Office Support
  • Reach out to possible leads and talk about fundraising event, donations or scholarships
  • Entertain inquiries and direct questions to the right person or department

Ready to get an outperforming team now?

Download Case Studies

“Fair Trade Outsourcing has been super easy to work with! The honest communication from the leadership team has made the experience very pleasant. The new team members have also been easy to work with and it has helped us organize our own training materials. We will continue working with Rethink and will probably double our staff for next year!”

Zach Silverman
General Manager

“By integrating Fair Trade Outsourcing into our operation it has signified an overall improvement. Their highly skilled and qualified staff are trained to perform and deliver on all key performance indicators. We undeniably have established a very rewarding partnership which we expect will only continue to be more productive and meaningful for our business.”

Steve Morgan
Vice President of Operations

“I have had a very positive experience due to the attention to detail. hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Fair Trade Outsourcing. I would suggest that other companies give FTO a try for their data entry and business support needs.”

Jon Davis
Member

Built to Outperform Industry Standards

Continuity in your operations is assured because of our redundant power and internet connections. We keep our facilities compliant with OSHS and consumer data protection laws. Each account has a dedicate work area. Biometric devices and auto-locking doors bar unauthorized persons from entering the production areas. Guards are stationed at the main entrance and on every floor 24/7.

Our facilities are compliant with U.S. network security standards and data privacy laws. Access to equipment is limited, network usage is monitored, and only authorized portable storage devices are allowed.

Scale your team up or down depending on your needs. Communicate and coordinate directly with your team's lead agent regarding their daily and weekly performance. Review your agents on a quarterly basis to ensure continuous improvement.

Your agents are motivated to improve their English Proficiency Skills because they are invested in doing their jobs well. Through a wide range of learning and development programs, your agents develop soft skills, such as client management and customer service, as well as essential life skills that will propel them from wage earners to capital owners.

How it Works

1
DEFINE THE WORK

Our folks can pretty much do anything as long as it requires a computer, an internet connection, and a brain. We’re experienced in lots of different types of work. Select a template and customize as you need. Once we understand the workflow, time to completion, turn-around time, etc. that’s when we’ll get you a price.

2
ASSEMBLE AND TRAIN

Once we understand the work and skill sets needed, we’ll start putting together your team. Training can take anywhere from 5 days to 30 days depending on your team’s size and the complexity of their tasks. Keeping lines of communication open is paramount; your team reports to you on a daily or weekly basis and goes through regular reviews.

3
OPTIMIZE ANS SCALE

You’ll have our operations manager and the QA and Compliance team on your side to help you optimize your workforce. The hiring and onboarding process for new agents has been streamlined, which means you’re able to quickly scale and integrate changes to your workflow in no time.

Get High-quality work from
Fair Trade Oursourcing