Can you replicate your delivery center's efficiency, productivity, and security in a Work From Home setting?
Managing a remote team comes with many challenges, including keeping track of your team's progress and making sure they're putting in the hours as expected.
Meeting each other through Zoom or Skype isn't enough.
There has to be a way to replicate the level of productivity and network
security of a traditional delivery center in a world that has adapted to remote work.
That’s exactly what the [email protected] platform can do!
[email protected] replicates the smooth productivity and high-level security of a delivery center in each agent’s work-from-home setup.
Limited Tab Access Rule
Distraction-free workspace where agents can open only one browser application and cannot open sites that are not related to their work.
Real-Time Interactive Agent Activity Monitoring
Cameras capture real-time visual confirmation of agent activity.
Face and Environment Cameras provide a front view and a wider view of the agent's work area while Image Capture saves screenshots of the agent's workspace.
Daily and Weekly Audit Reports
Managers receive daily and weekly reports of their team's performance. Check accessibility, user behavior, compliance and QA status, and usage stats in one report.
Responsive Security System
When there's an outage or breach, the system automatically initiates remote shutdown of the agent's operating system. Thus, preventing data leakage within seconds of detection.
This innovative agent management platform can be easily customized for your convenience. This tool can also be used as a backup plan in case of emergency or if a customer is open to a WFH solution.
[email protected] keeps your data secure and provides a full suite of agent and application monitoring, ensuring agents working in the field are held to the same security standards as those working in centers.