Overcoming the Challenges of Providing Customer Support for Insurance Providers

Published by Merryl Dusaran on April 28, 2020

Life is full of surprises and you should prepare your insured consumers for it. You should gear up for the worst-case scenario involving your customers. They will surely pay for premiums when they know they can trust you to respond to their needs on time.

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Why Outsource Logistics Processes to the Philippines

What Outsourcing Services Can Logistics Companies Take Advantage of?

Most logistics service providers deal with delivery, transportation, and warehousing. But aside from that, there are outsourcing services that additionally contribute to the operations, such as customer service, back-office support, supply chain management, bookkeeping and payroll, data entry, and marketing. Let’s explore what these services are and how logistics providers like your company can take advantage of these via logistics process outsourcing.

overcoming challenges of customer support for mortgage lenders

Why Hire Appraisal Report Writers Now Rather Than Later

According to a couple of appraisers we talked to recently, the increase in requests for appraisals seems to stem from several things: the two Federal rate cuts in March and the updated rules for documenting properties. Let’s see how these developments can affect your appraisal report writing and why outsourcing the research and report writing process helps you complete property evaluation assignments faster.

overcoming challenges of customer support for mortgage lenders

Overcoming the Challenges of Providing Customer Support for Mortgage Lenders

Customer support contributes to the successful transactions of a mortgage firm. They help the client understand by answering the questions that are too difficult for the clients to comprehend. After all, what is a business without customer support?

Customers prefer a mortgage company with customer support that they can get a hold whenever they have a question. A study shows that 63% of the customers would switch mortgage services for better customer service.

A team of customer support representatives assists the borrowers and prepares them for the application process. They answer client questions such as mortgage payments and rates. They ensure that the entire process is clear on the side of the customers. That the customers understand the breakdown of their mortgage payments, the term of the loan and when their payments are due. It is important for borrowers to have a clear knowledge about the process to avoid misunderstandings and complications in the future.

3 Reasons to Outsource Graphic Design for Your Promotional Products Campaign

3 Reasons to Outsource Graphic Design for Your Promotional Products Campaign

Whether you are a growing retail business or an insurance company with a hundred employees, if you want to stay competitive and relevant, you may want to outsource the graphic design work for your promotional products campaign. The work doesn’t have to be so specialized that no other graphic designer can replicate it; otherwise, the production costs can skyrocket and time-to-market can delay your plans of launching a successful sales and marketing campaign.