Proactive vs Reactive Web Chat Support: Which is Better?

Published by Roma Gonzales on June 27, 2018

As competition increases and client expectations diversify, ecommerce businesses have to find new ways to stay on top of their game. To improve customer satisfaction and reduce cart abandonment, some online retailers have already integrated web chat support into their business.

3 Big Benefits of Data Cleansing and Data Enrichment to Your Company

3 Big Benefits of Data Cleansing and Data Enrichment

Regardless of the technology that we have now, either data cleansing or data enrichment remains a tedious task, but one that keeps your company standing firm on solid ground. It comes as no surprise, therefore, that many companies resort to outsourcing to make sure that critical data-related processes continue to run smoothly.

You may be using powerful software for data analysis or running your own algorithms, but remember that they can only give answers based on the quality of data entered. And, you can only get quality raw data through high-volume collection methods done by humans connecting with your customers and interacting with them in a meaningful way. As of now, humans remain the cheapest, most accessible, and most reliable tools for that.